Frequently Asked Questions

THE BASICS

Educational Ebooks has been established to distribute eBooks and digital material. Students can maintain and keep a record of all their purchased eBooks in the one account. Think of Educational Ebooks as a portal for accessing, viewing and storing your eBooks.

An eBook is a digital version of a printed book that may have additional interactive features. Some eBooks may only be available in a digital format.

eBooks come in two main formats: Protected PDFs and Interactive eBooks.

A Protected PDF eBook is a static version of the original book with the same layout and visual formatting. The text does not adjust to fit the screen of the device or computer you are using to read the book. However, you can zoom in on a page or graphic.

An Interactive eBook is accessed via the publisher’s portal, using unique Activation Codes. They are accessible online, while some may be available to access both online and offline.

Activation Codes are unique codes provided by the publisher to ensure the correct eBook is accessed. Each publisher has different instructions for accessing Interactive eBooks. Once your eBook appears in your Educational Ebooks account, you will be given instructions on how to access the eBook.

The formats depend on availability from the publisher. Ebooks have limitations on printing, copying and sharing. These eBooks usually have an expiry, these settings are determined by the publisher.

Online eBooks can only be accessed with an internet connection.

Offline eBooks initially need to be downloaded to your device whilst connected to the internet. Once downloaded, you can access and read your eBook without an internet connection.

Due to restrictions placed by publishers, Protected PDF and Interactive eBooks cannot be printed.

Ebooks are always accessible online through your Educational Ebooks account (when connected to the internet) and available offline on supported devices (Protected PDFs only).

For a list of offline compatible devices see Setup Guides.

Ebooks generally last for 12 to 18 months from the date of activation. For specific eBook activation periods please contact your bookseller or the publisher so they can provide more details.

Ebooks are always accessible online through your Educational Ebooks account (when connected to the internet).

To access your Protected PDF in the event of a broken device or failure, the User may contact Educational Ebooks to have their new device activated.

Your eBooks are always accessible online through your Educational Ebooks account (when connected to the internet) and available offline on one supported device.

If you have accessed an offline eBook on a device that is different to the device it was originally activated on, the original device will need to be deactivated. Please contact your bookseller so they can deactivate it for you.

ACCESSING YOUR EBOOKS ON EDUCATIONAL EBOOKS

Once you have made an eBook purchase from your bookseller, follow the instructions below.

New to Educational Ebooks?

To create your account on Educational Ebooks you will need your Purchase Confirmation ID*. This is found on your receipt, email or SMS.

  • Create an account with the student’s email address here.
  • Once your account is registered, follow the instructions inside your Educational Ebooks account to activate and access your eBooks.

Already have an account with Educational Ebooks?

If you already have an Educational Ebooks account login here.

If you have forgotten your password, reset it here.

When you purchase an eBook you will be provided with a unique code that is called a Purchase Confirmation ID. This unique ID identifies which eBooks you have purchased.

The Purchase Confirmation ID is provided by your bookseller on your receipt, via email or SMS.

If you purchased your eBooks in store, your Purchase Confirmation ID is located on the bottom of your receipt under ‘eBooks Purchased’. If purchased online, you will be sent an email with your Purchase Confirmation ID.

If you have lost your Purchase Confirmation ID, contact your bookseller. Your Purchase Confirmation ID can be sent to you via SMS or email.

It is important to use your student’s email address as they will primarily be using it to store and access their purchased eBooks. It also makes it easier for the school to support and assist them with any troubleshooting.

Most Protected PDF eBooks are large files. They may take a considerable amount of time to download depending on the eBook, your device and internet connection. Once it has been downloaded, your eBook will be accessible offline and you will not need to download again unless changing device.

ACTIVATING SINGLE SIGN ON (SSO)

Single Sign On (SSO) allows a user to sign on with one set of credentials but gain access to various platforms.

Repeat sign on requests can be a hassle. Single Sign On reduces the frustration of signing in to each website or app individually and remembering multiple sets of credentials.

Once you have linked your Educational EBooks account to the publisher’s portal you have established SSO. This means you only need to login to Educational Ebooks to access all your digital material.

Activating SSO is only required for Interactive eBooks.

When creating an account for the publisher’s portal (outlined in the steps below) we recommended using the same details that you have used for your Educational Ebooks account. This will avoid having to update passwords and email addresses.

  1. Login to your Educational Ebooks account.
  2. Once you have entered the Purchase Confirmation ID your eBooks will appear in your bookshelf.
  3. Select ‘Get Code’ and follow the instructions by selecting ‘Activate’.
  4. Fill in the information requested:
    New Users will be guided through the registration process* to link their publisher account to Educational Ebooks. The publisher may send you an email to verify your account.
    Existing Users can link their already established publisher accounts by filling in the required fields.
  5. You may need to add the ‘Activation Code’ into the publisher’s portal.
  6. Once completed ‘Access Ebook’ will appear next to the eBook.

In future you will only need to sign into your Educational Ebooks account to access your eBooks.

If you have previously created an account with Educational Ebooks but have not activated Single Sign On, you can select ‘Publisher Accounts’ to link them together.

*These instructions vary for each publisher.

SECOND HAND BOOKS & REACTIVATING EBOOKS

Inside the front or back cover of the textbook there is a code with instructions provided by the publisher to access the eBook. Activation codes found inside textbooks are not accessible through Educational Ebooks. They must be accessed through the publisher’s portal.

This depends on restrictions placed by the publisher. Some eBooks last for the lifetime of the book and are reusable. Other eBooks cannot be reused again once they have been activated. However, the eBook can be accessed again by paying for a ‘reactivation eBook’. These can be purchased at a reduced cost. To purchase a suitable reactivation eBook click here.

To check whether the eBook has been activated see answers below.

This information is provided to the best of our knowledge. To receive the most up to date information regarding eBooks, we recommend contacting the publisher directly.

Contact details for publishers are listed below.

Oxford – As of July 2018, Oxford’s oBooks can be reused for the lifetime of the textbook. oBooks automatically become available for reactivation at the end of the year, except if the oBook was activated later in the year. Oxford will provide a grace period in this circumstance.

Oxford’s terms and conditions will be changing therefore it is highly recommended to call the publisher directly for the status of your current oBook or to enquire about reactivation fees.

Macmillan Education Everywhere – A reactivation code can be requested by writing to Macmillan. Fees do not apply. We recommended contacting the publisher directly should you have any questions.

Cengage Nelsonnet – Most Cengage textbooks can be reactivated 4 times. These access codes can only be authenticated once and will provide access to the NelsonNet website.

Pearson – Pearson eBook access codes are initially valid for 15 months from the date of activation. Fees will apply to reactivate the eBook. We recommended contacting the publisher directly should you have any questions.

To purchase reactivation eBooks for Pearson click here.

Jacaranda – To check if your eBook code has been activated, click here. Use the below guide for specific information on the types of Jacaranda eBooks.

Ebookplus or Learnon eBooks - Ebooks can be reused but students will only able to access the LITE digital version (no interactive content).

Jacaranda Studyon (revision eBook in VCE titles) - Studyon cannot be reused if already activated by a user.

To purchase reactivation eBooks for Jacaranda click here.

Cambridge – To check if your eBook code has been activated, click here. Use the below guide for specific information on the types of Cambridge eBooks.

All Maths Books - eBooks cannot be reused if they have been activated already.

To purchase reactivation eBooks for Cambridge click here.

All other Cambridge books

Depending on the textbook, eBook codes can be reactivated three times. It is recommended to contact the publisher directly to find out the requirements for your textbook. Once the eBook has been activated 3 times, it cannot be used again.

CONTACT DETAILS OF PUBLISHERS

ADDITIONAL QUESTIONS

You can send an enquiry though the Contact Us page or get in touch with your bookseller.

Once your eBook has been activated, we are unable to issue a refund as the eBook is deemed as used.

If you have not activated the eBook you may be eligible for a refund.

DRM, or Digital Rights Management, is an approach to copyright protection for digital products. Its purpose is to prevent unauthorised redistribution of digital products and restrict the ways consumers can copy content they have purchased.

A Protected PDF cannot be redistributed to everyone. This comes down to Digital Rights Management and Intellectual Property. As Protected PDFs cannot be controlled on third party applications or software, they must be accessed through Educational Ebooks. We are contracted by the publisher to ensure the security of their eBook content.

To prevent copyright infringements and redistribution of any electronic material. We do not have control over third party applications or software. We are contracted by the publisher to ensure the security of their eBook content.

To look at our terms and conditions please click on the link below.