Common Questions

THE BASICS

An eBook is a digital version of a book that can be read on computers, tablets, most mobile devices and dedicated eReading devices.

Yes we sell a variety of eBooks in different formats.

eBooks come in a variety of formats. Most novels and text guides are PDFs or ePubs. Other textbooks are interactive which require activation codes. They are best used inside the Publisher’s app, website or reader.

In general eBooks are cheaper than the hardcopy, lighter to carry and can be accessed from a few devices. eBooks are also beneficial for students with eyesight problems as texts can be enlarged significantly.

PDF eBook (PDF) is a static version of the original book with the same layout and visual formatting. The text does not adjust to fit the screen of the device or computer you are using to read the book. However, you can zoom in on a page or graphic.

ePub (flowing text) is a standard eBook format that makes it possible to ‘reflow’ text according to screen size and change font size and typeface. This works on both small and large screens but is particularly helpful for small screen devices.

Interactive/activation codes are codes provided by Publishers to access textbooks. For more information on accessing eBooks refer to the Publisher websites:

The formats available depend on availability from the publisher. There may also be limitations on printing and copying for purchased eBooks.

These are set by the Publisher and vary from book to book.

If you are accessing a PDF or ePub within Adobe Digital Editions using Bluefire Reader you will be able to access the book on other using the same Adobe ID.

If you are accessing an interactive eBook you can access it on different devices through the Publisher’s app or website.

Yes. You will be able to confirm the formats of the different items in your shopping basket before you proceed with your order.

Some eBooks require a physical registration code to be posted to you.

Unfortunately we do not have this functionality available as yet. It may become available in the future.

Your account on Educational eBooks will display the history of your purchases and outline the time remaining on each eBook that you have purchased.

Your eBook will be available and active to use for the amount of time the Publisher has set upon it. For most novels they will always be available for you to access. Most textbook eBooks are available for 12-15 months from the date of activation.

YYou can browse for eBooks at www.lilydalebooks.com.au or directly from Lilydale Books. You can purchase multiple eBooks in the same transaction. You will be emailed an activation code with instructions to access the eBooks you have purchased.

ACCESSING YOUR EBOOKS ON EDUCATIONAL EBOOKS

  1. Go to www.educationalebooks.com.au
  2. Enter your activation code (this is found on your receipt). If you have supplied your student’s email address to Lilydale Books the activation code has also been emailed to your student.
  3. Enter your student’s email address.
  4. All of the eBooks that you have purchased from Lilydale Books will be found here. There will also be instructions on how to download or access your eBooks.
  1. Once you have finalised the transaction you will receive an email from Educational eBooks which will contain your activation code. This is separate from your tax invoice from Lilydale Books.
  2. Go to www.educationalebooks.com.au
  3. Enter your activation code. If you have lost this activation code it can be re-emailed to you.
  4. Enter your student’s email address.
  5. All of the eBooks that you have purchased from Lilydale Books will be found here. There will also be instructions on how to download or access your eBooks.

Further instructions are available for each type of eBook download.

Purchased eBooks In-Store: Your activation code can be found on your receipt and if you supplied your email address in store it would have been sent to your email address.

Purchased through your eBook at www.lilydalebooks.com.au: Your activation code would have been emailed to you. If you cannot find the email from noreply@educationalebooks.com.au check your Junk or Spam folders.

It is important to use your student’s email address. Each student’s account will store the ebooks that have been purchased for them. If you have more than 1 child it can get confusing if you are using your personal email address.

If you are a new student or you don’t have an email address we recommend waiting till orientation day or the first day of school. The school will advise on your email address or provide you with one.

Alternatively if your sure your school doesn't provide you with an email account, you can create one with Gmail for free: https://accounts.google.com/SignUp

Generally you can access your eBook on 1 mobile/handheld device and 1 standalone device. However we recommend activating your eBook on the most commonly used device to avoid any issues.

Mobile or handheld device (for the purposes of DRM) is typically a tablet or iphone using an ebook reader other than Adobe Digital Editions.

A Standalone Device means a non-mobile and non-tethered device using Adobe Digital Editions as the content reader, typically this would be a desktop computer or laptop.

Many of these files are very large, and may take more than 30 minutes to download depending on the eBook selected and your internet connection speed.

ACCESSING PDFs and ePUBS ON MY DEVICE

To read PDFs and ePubs you will need to create an Adobe ID and download an eBook reader.

For PCs and MACs you'll need to use Adobe Digital Editions, for mobile devices we recommend Bluefire Reader

We recommend using Adobe Digital Editions 3 to manage all your eBooks. It is a free eBook management program which allows you to download purchased eBooks (in PDF or ePub format), read eBooks as well as add and remove eBooks from a variety of mobile devices.

Download and install Adobe Digital Editions 3 on your desktop or laptop from this link (follow on-screen instructions). http://www.adobe.com/au/products/digital-editions/download.html

During installation, you will be prompted to setup an Adobe ID. Setting up an Adobe ID will allow you to transfer your eBooks to other supported devices (detailed instructions below)

There are many eBook Readers available to use. We recommend using Bluefire Reader. It is free and easy to use.

  1. On your iPhone / iPad / iPod Touch, go to the App Store (iTunes Store), which is an icon you'll find on the main first page of your device.
  2. Tap on the Search icon at the bottom of the screen
  3. Tap on the Search field at the top of the screen
  4. Type the word Bluefire Reader, and then tap Search at the bottom of the screen.
  5. Tap Bluefire Reader which is probably at the top of the search results.
  6. Tap Free at the top of the screen, and that Free button will change to INSTALL.

During installation, you will be prompted to setup an Adobe ID. Setting up an Adobe ID will allow you to transfer your eBooks to other supported devices (detailed instructions below)

There are many eBook Readers available to use. We recommend using Bluefire Reader. It is free and easy to use.

  1. On your device go to Google Play, which this is located on your menu page.
  2. Tap on the Search icon at the top of the screen
  3. Type the word Bluefire Reader, and then tap Search at the bottom of the screen.
  4. Tap Bluefire Reader which is probably at the top of the search results.
  5. Install Bluefire Reader.

During installation, you will be prompted to setup an Adobe ID. Setting up an Adobe ID will allow you to transfer your eBooks to other supported devices (detailed instructions below)

To create your Adobe ID, go to the website: http://www.adobe.com/au/

Click on the link “Sign in to My Adobe” in the top right corner of the screen.

This takes you to the Sign in page. Click on the link “Don’t have an Adobe ID?” at the bottom of the screen. Now you can create an Adobe ID using your email address and a password.

In order to read secure Microsoft and Adobe format eBooks, you need to Activate your Reader software prior to downloading eBooks using your Adobe ID. The process of Activating identifies you as the rightful owner of the eBook and is a security measure to protect the copyright of the eBook.

ACCESSING INTERACTIVE EBOOKS

Each publisher has a different instructions for accessing ebooks. once your ebook appears in your educational ebook account you will be given instructions on how to access the ebook.

DEVICES & SYSTEM REQUIREMENTS

Apple Devices: iPhone, iPad, iPod touch with iOS 4.0 or later

Android Devices: Any android device running version 4.0 or later

Personal Computer: We recommend using any personal computer that supports Adobe Digital Editions 3

Adobe Digital Editions 4 for PC

Operating System: Windows 7 SP1 or later
Hardware: Pentium 4 (or newer), 1GB RAM, 100MB hard-disk space + space for eBooks
Software: Web Browser: Internet Exploer 9 (or higher), Firefox 30 (or higher) or Chrome 35 (or higher), and Adobe Flash installed.

Adobe Digital Editions 4 for MAC

Operating System: MAC OS X v10.8 or later
Hardware: P1GB RAM, 100MB hard-disk space + space for eBooks
Software: Web Browser: Safari 6 or newer, Adobe Flash installed

FURTHER QUESTIONS

You can send an email to our digital support team at support@educationalebooks.com.au. Please include your name, school, phone number and a brief explanation of the issue you are encountering. We will endeavour to get back to you within 2-3 business days.

If you have any questions regarding the Bluefire Reader app please visit www.bluefirereader.com/faq.html or alternatively email Bluefire Reader via their website.

Refunds will be provided on a case by case basis. To apply for a refund please email support@educationalebooks.com.au with your request and reasons for applying. Please include your name, receipt number and email address.

You can send an email to our digital support team at support@educationalebooks.com.au. Please include your name, school, phone number and a brief explanation of the issue you are encountering. We will endeavour to get back to you within 2-3 business days.